FAQ

Q: What’s inside the box?

A: Inside every box are four 20ml samples of carefully curated whiskies complete with detailed tasting

notes and some fun facts about whisky.

 

Q: What if I really like a particular sample? How do I get it again?

A: We will not serve the same sample more than once. If you have a particular whisky that you loved, you can purchase the full bottle under the “Previous Curation” tab at members only pricing.

 

Q: When do I get my box every month?

A: Whisky Butler delivers all monthly boxes between the 15th and 25th of every calendar month.

Members that sign up before the 10th of a calendar month will receive the current month’s box.

Members that sign up after the 10th of a calendar month will receive their box in the subsequent month.

 

Q: What if I am not home to sign for the delivery?

A: If you are not home/ available for the first delivery, we will attempt second delivery within the next 5

days. If you are not home/ available for the second delivery, our delivery company will reach out to you

to set a convenient time for third delivery.

 

Q: What happens if one/some/all of the bottles I receive are broken before delivery?

A: Please take a picture of the damaged bottles within 24 hours of delivery and send to

contact@whiskybutler.sg; If it is determined that the damage was due to anything other than customer

negligence we will promptly send you replacement bottles.

 

Q: When can I cancel my subscription?

A: For pay-as-you-go members, you can cancel your subscription any time after the first month except

on the last day of each calendar month. Pay-as-you-go members are charged on the last day of each

calendar month for inclusion into the subsequent month’s delivery.

For Six-Month/Twelve-Month Plan members, you can cancel your subscription any time before the renewal charge date which falls on the last calendar date of the sixth/twelve month of your current subscription.

Six-Month/Twelve-Month Plan members are charged on the last day of the final month of their current

subscription. They will be included into the next six/twleve months’ delivery after the charge date.